Improve the business of your company and achieve noticeable results in a simple way:
TOSCANA ERP & CRM CLOUD is a set of business software tools that integrate information from all departments within the company into a single system that can automate, accelerate, control and improve almost all processes within the company.
The implementation of an ERP system is a big change for every company, but when the system “comes to life”, the total investment and effort will be rewarded many times over.
The basic parts of the TOSCANA ERP & CRM system are
* Customer Relationship Management (CRM)
- Customer database
- Integration of IP telephone exchange
- Detailed information on all activities towards customers
- System for recording all telephone conversations
- Notes for meetings and communication with clients
- Complaint management system
- Unified system for managing contracts and their archive
* Human resources
- Employee database
- Detailed records of working hours
- Documentation archive
* Customer inquiries and order processing
- All inquiries and orders in one place
- Forwarding emails, calls and direct customer inquiries to the ERP system
- Easy assignment of the person responsible for the inquiry or order
- Easy progress monitoring of an individual inquiry or order per responsible person
* Procurement Management
- Unique procurement system with detailed monitoring of all orders
- Option of group orders (from several persons or departments)
- "One click" system for entering orders according to accepted offers or cost estimates
- "One click" system for incoming calculation of goods, entry into the warehouse and reservation by projects
- System for sending and tracking inquiries to suppliers by projects and offers
- Management system for subcontractors and external services
* Products and services Management
- Database of products and services
- Option to enter or edit product variations (color, size, etc.)
- Option to input batch or serial number for all products
- Inserting product photos (for offers, review or web-shop)
- Product price calculation
- Product import and automatic price calculation via supplier XML link
- Automatic calculation of service prices (delivery, printing, complex services / products)
* Sales and project management
- Unique system for following up offers / projects in progress / delivery / completed projects
- System for fast creation of offers with monitoring of warehouse supplies
- Pre-calculations
- Complex calculations / estimates
- Monitoring the profitability of the project with exact calculation of the difference in purchase and sales price per project and manager
- Print of documents (offers, order confirmation, delivery notes, invoice ...)
- Document archive
- Direct connection to the ordering system, warehouse, work tickets, emails and documentation
* Production and service management
- Development and monitoring of work tickets
- Manage deadlines and production time
- Management of raw materials and storage
- Archive of client files and work files
- Print work tickets
- Management of external services
- "Real-time" record of staff working hours per work order
- "Real-time" records of costs per work order
- Final report per each work ticket
* Accounting modules
- Outgoing invoices (e-invoice, capture and pay, payment slips, automatic issuance of monthly invoices, credit notes and reverse invoices)
- Fiscalization / Second language / different currencies per invoice
- Records of incoming invoices
- Records of bank statements (payments / withdrawals) by accounts
- Travel tickets
- Cashier
- Records of workers with documentation archive in accordance with the Labor Act
- Records of employment contracts
- Records of employees' work in accordance with the Labor Act
* Inventory management
- Automatic entry of goods to the warehouse per created order
- Automatic issue of goods from the warehouse per project
- Unlimited number of storage places and / or warehouses
- Intermediate storage of goods
- Minimum supplies management
- Issuance of goods on "reverse" (with later return)
- Inventory system for annual calculation
- Periodic inventory to compare the condition of the warehouse
- Records of movement of goods according to purpose
- Recapitulation of the movement of goods according to purpose
- Recapitulation of the movement of goods according to purpose
* Supply Chain Management (SCM)
- Integration by project:
Orders / Purchasing / Calculations / Production / Warehouse / Logistics
* Marketing tools
- "Sales funnel" - analysis of incoming inquiries / finished projects
- Detailed analysis of sales results per staff / department
- Creating forms for use on websites
- E-mailing list
- Creating a Newsletter (with products or by template)
- Newsletter sending system
* Document management
- Upload documents and files by contacts / projects / work tickets
- Direct processing of Word and Excel documents
- Archive of business documentation (Offers, Issuers, Incoming and outgoing invoices, photos, etc.)
- Digitalisation of documentation
* Webshop
- Management directly from the ERP system
- Uses products, prices, descriptions, photos, etc. from the ERP system (as in offers)
- CRM system
- Online price calculation of complex products
* Statistics
- Statistics of product turnover by groups and codes
- Sales by products and customers
- Project statistics by status and products / services
- Statistics according to issued invoices
- Comparative statistics (with previous years)
We offer:
* Complete digital integration
* Professional consultations
* Affordable prices
* Excellent user experience
* Flexibility
* Extensibility
* Excellent customer service
* Cloud system