Complaint management

Complaints are an inherent part of business operations, and our collective aim is to minimize their occurrence. However, when they do arise, whether they originate from customers or are directed toward suppliers, it is paramount to address them promptly and to the satisfaction of all parties involved. Our complaint management module empowers you to efficiently and comprehensively handle complaints by recording the details provided by the client.

If necessary, you can associate a project or work order with the complaint, establishing a clear link to the context in which the issue arose. Furthermore, you can designate the responsible individual (the party at fault) for the complaint.

Efficient complaint resolution and accountability tracking

Complaints can be allocated to an employee, typically the complaint manager, who assumes the responsibility for resolving them promptly. The complaint manager ultimately compiles a report detailing the actual costs incurred during the resolution process. Before finalizing the complaint, you have the opportunity to review and approve it.
Conversely, our system accommodates the submission of complaints against suppliers, facilitating internal tracking of their progress.

User-friendly interface

The user-friendly design of our complaint management system ensures an intuitive experience. Upon accessing the complaints overview, you can instantly discern their status and the type of complaint without having to delve into each case individually. The table is equipped with filters based on critical parameters, enabling you to swiftly obtain the desired results with just a few clicks.